Our Business

At Portobello, we believe that growth is only possible if achieved together. Opportunities exist for all, and we share risks, results and ethical values

We believe that assessments using ESG factors encourage sustainable investments, increase confidence in the capital market and generate more value for the community. We are committed to the transparency and the continuous improvement in the generation and dissemination of information relevant to environmental, social, and economic sustainability. We invite you all to access our information, through this Report or the Investor Relations channels.

Guidelines that steer the company’s actions:

Committed to achieve excellence in results
Grow together.
Create conditions to generate value for everyone; Adopt best management and governance practices,
Invest in good management practices, prioritizing meritocracy.
Invest continuously in sustainability.

Through the pillar called “Our People”, Portobello contributes to the following UN Sustainable Goals

Governance Profile

Portobello has been listed in the Novo Mercado Bovespa stock exchange since April 2008. Our corporate governance practices are transparent, as required by the Corporate Law of Brazil. Moreover, we have voluntarily committed to complying with even more stringent rules

Code of Ethics

Transparency is part of our contemporary context. We invite everyone at Portobello Group to adhere to our Code of Ethics, sustaining a balance in our activities between being economically profitable, environmentally correct and socially responsible

Added Value

Value added is the demonstration of the wealth shared among employees, community, government, shareholders and creditors (economic agents who contributed to its generation). In 2020, it totaled BRL 865 million.

Destination of added value

Investments

Os resultados financeiros positivos têm estimulado investimentos que darão ainda mais robustez à operação. No ano, foram destinados R$ 114,8 milhões para a ampliação da rede de lojas Portobello Shop e a expansão das capacidades produtivas das plantas de Tijucas (SC) e Marechal Deodoro (AL), assim como para a Portobello América, que contará com uma fábrica em 2023 e recebeu recursos para o projeto arquitetônico, a terraplanagem e a encomenda de parte dos equipamentos fabris.

Customers Satisfaction

A última pesquisa de satisfação realizada com 594 clientes finais e profissionais de arquitetura e design apontou um índice de satisfação de 69 em dezembro de 2021, o mesmo indicador registrado em janeiro de 2021. No ano, a média foi de 64,5, classificada como Muito Boa. Esta consulta ocorre mensalmente.

Há três anos consecutivos a Portobello recebe o selo RA 1000, do site Reclame Aqui. Este reconhecimento é baseado nas avaliações dos consumidores feitas no portal, e destaca empresas que demonstram compromisso com o pós-venda e geram no cliente elevado grau de confiança na marca e nos produtos vendidos.

Evolução score NPS

Investor Relations

At Portobello, we believe that growth is only possible if achieved together. Opportunities exist for all, and we share risks, results and ethical values

Access the Investor Relations Portal