Terms of Use and Privacy Policy

Privacy Policy

Last update: December 12th, 2018

Portobello is concerned about privacy issues and wishes to familiarize you with the way we collect, use and disclose information. This Privacy Policy describes our practices related to the information collected by us or our service providers via the Website or web property (including, for example, website or mobile app) operated or controlled by us and from which you are accessing this Privacy Policy (“Website”). By providing us personal information or using the Website you agree with the terms and conditions of this Privacy Policy.


Information Provided By You

Some areas of the Website may request you to provide personal information (e.g. name, email address and phone number) in order for you to benefit from the specified features (such as newsletter subscription or user registration) or participate in any particular activity (such as contests or other promotions). You will be informed about which information is mandatory and which is optional.

We may combine information sent by you with other information collected by us, whether online or offline, from other sources, such as publicly available information (including information from your public social media profiles), and from other third-parties.

Passive Collection and Use of Information

By browsing our Website certain information may be passively collected (i.e. information may be collected without you providing it actively) by means of several technologies. We and our third-party service providers passively collect and use information in many ways, including:

By means of your browser: certain information is collected by most of the browsers, like your MAC (Media Access Control) address, computer type (Windows PC or Macintosh), screen resolution, operating system version, and type and version of Internet browser. We may collect similar information, such as device type and identifier, if you access the Website using a mobile device.

By means of cookies: cookies are information stored directly in the computer being used. Cookies allow us to collect information, such as browser type, time spent on the Website, visited pages, and language preferences. We and our service providers use the information for purposes of security, to ease browsing, show information more efficiently, and customize your experience using the Website. We also use cookies to recognize your computer or device, which makes the use of the Website easier, for example, reminding you of what is inside your shopping cart. Moreover, we use cookies to collect statistical information about the Website usage in order to continuously improve its design and functionality, understand how people use it, and help us solve problems related to it. Cookies also allow us to select which of our ads or offers are most likely to attract you and display them while you are using the Website. We can also use cookies with online ads to follow up the customers' responses to them.

Should you not wish to use the cookie features on your device, you may disable them in your browser at any time. To do this, refer to the help section in your browser options.

Note that you may not have access to some contents and functions of the Website when the cookies are disabled.

By means of pixel tags, web beacons, translucent GIFs or other similar technologies: these items may be used in connection with some pages of the Website and HTML formatted email to, among other things, follow up the actions of the Website users and email recipients, evaluate the success of our marketing campaigns, and compile statistics on the Website use and the response rates.

Online behavioral advertising: use of cookies, pixel tags, web beacons, translucent GIFs or other similar technologies allow our third-parties providers to display ads about our products and services when you access the Website or other Internet websites or Web properties. These providers insert pixel tags, web beacons, translucent GIFs or other similar technologies on the Website or other Internet websites or Web properties and they also insert or recognize third-party cookies when you access the Website or other Internet websites or Web properties. They may use information about your visits to the Website and other Internet websites or Web properties to display ads about products and services that you may be interested in.

IP Address: your IP address is a number automatically assigned by your Internet Services Provider to the computer you are using. An IP Address is automatically identified and registered in our server's log files whenever a user visits the Website, along with the time of visit and pages visited. Collection of IP addresses is a standard practice on the Internet and it is automatically performed by many websites. We use IP Addresses for purposes such as calculating levels of usage of the Website and helping to identify the server issues and manage the Website.

Information about the device: we may collect information about your mobile device, such as the device's unique identifier.

How We Use and Disclose Information

We use and disclose information you provide us according to the manner described at the place of collection.

We also use information provided by or about you:

We may also disclose information collected through the Website:

Furthermore, we use and disclose information collected through the Website when it is believed necessary or appropriate: (a) according to the applicable laws, including laws not applied in your country of residence; (b) to comply with legal procedures; (c) to attend government authorities requests, including those outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or any of our affiliates’ operations; (f) to protect our rights, privacy, security and property and/or those of our affiliates; and (g) to allow us seeking available resources or limiting damages that we may suffer. We may also use and disclose information collected through the Website in another manner upon your consent.

We also use and disclose information passively collected, as above described, under the "Passive Information Use and Collection", except when we are required by the applicable laws to act in another manner (e.g. obligation to treat such information as personal). Moreover, we may use and disclose for any purposes information other than personal information. Should we combine information other than personal information with personal information (e.g. combination of your name with your geographic location), we shall treat the information, while combined, as personal.


This Privacy Policy does not address nor hold us liable for the privacy, information or other practices of any third-party, including any third-party operating any website or web property (including, but not limited to, any app) available through this Website or link contained in this Website. The availability or insertion of a link to any website or web property on the Website does not imply our endorsement of such website or web property.


We care about the security of our users. Although we work to protect your account and the information contained therein, Portobello cannot ensure that non-authorized third-parties will not be able to bypass our security measures. Please inform us immediately of any compromise or unauthorized use of your account.


In certain cases, we may be required by law to retain your personal information, or it may be necessary to retain your personal information to continue providing a service.

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FINEP Ministério da Ciência, Tecnologia, Inovações e Comunicações